Bad Boy Walker Refund and Returns Policy

Last updated: 12/10/2023

 

At Bad Boy Walker, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to ensure your peace of mind.

Please read this policy carefully to understand your rights and responsibilities when it comes to returning items or requesting a refund.

  • 1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The return request is made within [30] days from the date of delivery.
  • The item is unused, in its original condition, and the original packaging.
  • The item is not a non-returnable or non-refundable product (e.g., personalized items).
  • The item is accompanied by the original receipt or proof of purchase.
  • 2. Return Process

To initiate a return:

  • Contact our customer support team at support@badboywalker.com or 07360 678 444 to request a return and receive instructions on how to proceed.
  • Carefully package the item, ensuring it is adequately protected during transit.
  • Ship the item to the address provided by our customer support team.

Please note that the cost of return shipping will be the responsibility of the customer, except in cases where the return is due to a mistake on our part or a defective product.

  • 3. Refund Process

Once we receive your returned item and it is inspected and approved, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5 to 7 business days for the refund to be reflected in your account.

  • 4. Non-Returnable Items

Some items are non-returnable and non-refundable. These may include:

  • Personalized or custom-made items.
  • Perishable goods.
  • Gift cards or vouchers.
  • 5. Exchanges

If you receive a defective or damaged item, we will happily exchange it for the same item. Please contact our customer support team for instructions on how to proceed with an exchange.

  • 6. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us:

  • Email: Customer Support support@badboywalker.com
  • Phone: Customer Support 07360 678 444

We value your satisfaction and are here to help you with any issues you may encounter.

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